Association management is a specialized industry. It requires highly skilled and motivated staff and administrative expertise to help the association fulfill its mission. RGI is very successful in managing national and international trade associations. With our complete spectrum of management services, we can be of service to both large and small associations.
Administration. RGI and its employees are fully bonded and insured. We verify that all outside vendors (transportation services, etc.) are insured before we begin negotiations. Our account executives are responsible for overseeing the day-to-day operations for the association, serving as the main contacts and resources for boards and general membership. This professional will attend all meetings where the board wants a staff person present.
Phone. Our hours of operation are 8:30 a.m. to 5 p.m. CST. Each of our association clients has one or more dedicated telephone lines, answered with the name of the association. We have a top of the line telephone system that allows for any type of outgoing message and gives the caller the option of leaving a message. The follow-up to any incoming request can be handled in any manner the board might choose.
Fax. RGI maintains two faxes, so it is very rare that any incoming fax ever gets a busy signal. Again, we would handle any requests in the manner outlined by the board.
E-mail. RGI staff checks each association's e-mail account at a minimum of three times a day. And, since this is becoming the predominant method of communication, RGI maintains its own e-mail server. This allows us to customize the various functions of e-mail, plus ensures us better service.
Technology. RGI office technology is based on the IBM platform using the Microsoft 2003 network. We have a dedicated server, which is backed up every night with tapes stored off site. We use all MS Office software (Word, Excel, PowerPoint, custom DB, using Access as a platform). We maintain websites for all our clients.
U.S. Mail and Mail Services. RGI already has in place a very effective mailroom operation. This includes US mail, UPS, FedEX and other shipping companies.
RGI has dedicated professional membership managers responsible for the membership and database management issues of each of its client associations. That includes everything involved in the membership process, including:
Creation of the initial database
Membership marketing and recruitment
New member applications
Meeting exhibitors and sponsors
RGI uses a sophisticated database management system that is customized to meet the specific needs of each of its associations. We have created an integrated online membership and product directory for some of our associations, which allows their members to search by individual, company, market, product or service in order to satisfy their specific business needs. It is an extremely valuable resource for member companies and association boards and committees in gathering information and understanding their membership.
Renewal Cycle - Because all of our associations are membership-based, we have considerable experience in all facets of membership promotion and dues collection. Additionally, we have a vast range of ideas about growing and retaining members.
Committee Services - RGI is prepared to support the Membership Committee in any manner it desires. In addition, we would make recommendations to, and work with, the Membership Committee to achieve ongoing communication to the members of the Association.
RGI offers a full range of website management services. Currently, RGI maintains websites for all its associations and provides a variety of management reports on traffic and activity on these sites.
RGI's association managers also use listservs and e-mail newsletters to target urgent messages to the associationís membership, committees, and other specific groups.
RGI's team of web designers and managers keep the graphics and content fresh and functional in order to make an association's site the first place the members go for association and industry news. Some of our associations have an integrated calendar, membership directory, online meeting registration and online education course catalogs.
The graphic design and navigation system makes a site interesting, easy and a pleasure to use.